Frequently Asked Questions and Answers
Domestic shipping, (within the continental United States) is included. Please call for Alaska and Hawaii or international shipping rates. Items are shipped either via FedEx or the United States Postal Service (USPS) and are traceable with tracking numbers.
Delivery Times: Your artwork will be shipped within 2-3 business days of your order and arrive within 2 weeks of the ship date. You will be sent a tracking number via email when your artwork has shipped.
Yes. If you are outside the continental U.S., please contact us for an estimate on shipping times and cost.
For larger sized artwork, 48” x 48” and above, will be hand delivered to addresses within a 25 mile radius of Chantilly, Virginia.
Ansari Fine Art is committed to ensuring the 100% satisfaction of our art collectors! If you are unhappy with your purchase you may return it within 15 days of receipt and receive a refund less shipping and handling costs.
We are unable to process the following returns
Any item that is not in its original condition.
No returns after 15 days of receipt.
How to Return Items to us
Please ship the item in its original packaging material to avoid any damage to the art. We recommend that your return be shipped via a traceable shipping method.
Ship your return to the following address.
Ansari Fine Art
13703 Penwith ct.
Chantilly, VA 20151
Ansari Fine Art is not responsible for items damaged while being returned to us. It is the customer’s responsibility to file a claim with the shipper in the case of damage.
If the returned merchandise is in its original condition, you will receive your refund within four weeks of receipt. You will receive an email notification when your refund has been processed. The amount of the refund will be the invoice amount minus shipping and handling charges.
Last updated: Sep, 03, 2018
PERSONAL INFORMATION WE COLLECT
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet Service Provider, referring/exit pages, and date/time stamps.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– communicate with you;
– screen our orders for potential risk or fraud; and
– when in line with the preferences you have shared with us, provide you with information or advertising relating to our products.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We are committed to protecting your privacy. Under no circumstances do we rent, trade or share your e-mail address with any other company for their marketing purposes without your consent.
We do share your Personal Information with selected third parties to help us use your Personal Information, as described in the section above. For example, we use PayPal (PayPal Inc.) as one of our payment processors. You can read more about how PayPal uses your Personal Information here: https://www.paypal.com/webapps/mpp/ua/privacy-full.
We also use Google Analytics (Google Inc.) to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Google Analytics will collect cookies and usage data and use the data collected to track and examine the user’s use of this website, and to prepare reports on its activities. Any personal identifiers collected will be subject to a retention period of 26 months. After this time any personal identifiers will be automatically deleted. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We also use Mailchimp (The Rocket Science Group, LLC.) to manage our marketing campaigns and newsletter emails. Mailchimp may also collect data concerning the date and time when the message was viewed by the user, as well as when the user interacted with it, such as by clicking on links included in the message. You can read more about how Mailchimp uses your Personal Information here: https://mailchimp.com/legal/privacy/. You will only be added to our mailing lists if you have registered to receive our newsletters/email updates, or you have made a purchase from the website. At the footer of every email we send you there will be a link to update/view your details, and a separate link to unsubscribe from our mailing list.
As part of the service we offer, we may link to various social media platforms to allow interaction with social networks or other external platforms directly from the pages of this website. The interaction and information obtained through this application are always subject to the user’s privacy settings for each social network. These services may collect traffic data for the pages where the service is installed, even when users do not use it.
Integrated Social Media service:
Facebook Like Button and Social Widgets (Facebook, Inc.) The Facebook Like button and social widgets are services that allow interaction with the Facebook social network provided by Facebook, Inc. The data collected are cookies and usage data. You can read more about how Facebook uses your Personal Information here: https://www.facebook.com/privacy/explanation.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
HOW WE PROTECT YOUR INFORMATION:
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions.
LINK TO OTHER SITES:
This website may contain links to other websites. We accept no responsibility for any content displayed in any other website that may be linked to through this website and the usage of such sites is done so at the user’s own risk. Please be aware that we are not responsible for the privacy practices of other such websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
When you place an order through this site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to express a concern, please contact us through the Contact page on this site.